Keeping your account safe
What is multi-factor authentication (MFA)?
Multi-Factor Authentication (MFA) is a security method that requires users to provide two or more forms of identification to access an account. MFA significantly enhances security by adding an extra layer of protection beyond passwords alone, making it more challenging for unauthorized users to gain access to your account.
When signing into your account or completing certain processes, we will require MFA. This means that in addition to your password, you'll need another form of verification to prove your identity.
This keeps your personal data safe and helps us protect your account against fraudulent activities.
How Air New Zealand uses multi-factor authentication
We'll occasionally require multi-factor authentication when you're signing into your account on the Air New Zealand website or on the Airpoints Store™. When we do, we'll send a six-digit verification code as a text message to the mobile phone number or send a verification link also known as a magic link to the email address registered in your online account profile.
A Friendly Guide to Multi-Factor Authentication (MFA)
Need to change or update your MFA? Follow the link below for a user-friendly, step-by-step guideline on managing your MFA. Learn how to effortlessly add or remove extra layers of protection to your account, ensuring it stays secure. Your peace of mind is our priority, and we're here to guide you through the process smoothly. Take charge of your account's security.
Enhance your account security
At Air New Zealand, we prioritize the safety and security of our valued customers. That's why we strongly recommend enhancing your account security with these MFA options below to fortify and protect your account.
Passkeys - Our Preferred Option
Trust in the power of Passkeys, a seamless and convenient method to add an extra layer of security to your account. With easy setup and simple instructions, you can quickly verify your identity, keeping your information safe from unauthorized access.
Your security is our top priority, and we're here to help you every step of the way. Embrace the convenience and strength of Passkeys for a safer online experience. Take charge of your account security with confidence. Click here to add Passkeys to your account.
Travel-Friendly Recovery Codes
We understand that travel can pose challenges with Multi-Factor Authentication. To ensure your peace of mind on the go, we offer travel-friendly recovery codes. Retrieve them from your profile, for when you're away and can't access your mobile device.
Learn how to generate recovery codes here.