旅遊提示

奧克蘭燃油供應短缺

由於奧克蘭地下油管破裂影響,所有往來奧克蘭機場的航班將受到影響,奧克蘭機場現正限制飛機升降的數量。新西蘭航空目前正在努力減低對未來幾天的航班影響,並採取一系列措施。 當中包括:

部份飛往亞洲或北美洲地區的長途航班將會在太平洋島嶼或澳洲機場停降,以便補充燃料。
部份新西蘭內陸及塔斯曼的航班將被取消或合併。
確保由威靈頓或基督城抵達的航班有充足的燃油,減少對奧克蘭機場的燃油需求。

為確保你收取航班最新消息資訊,請參閱以下選項:
航班抵達及出發:官網航班更新
短訊及電郵:如果你在預訂航班的過程中輸入了你的聯絡方式,並選擇接收旅遊提示資訊,你將會收到短訊或電郵通知你的航班時間變化。確認你的聯絡資料或註冊接收旅遊提示,請按此
手機應用程式:你也可以使用新西蘭航空手機應用程式查看航班最新詳情及航班時間狀態。

即時的航班資訊如下 (以英文顯示)

如果當中包括你的航班,而你尚未收到最新的航班資訊,請盡快與我們的聯絡中心聯絡。
香港 852 2862 8988
新西蘭 0800 737 000
其他國家

Auckland Fuel Shortage

Auckland Fuel Shortage


The temporary shut-down of Refining New Zealand’s pipeline into Auckland is currently impacting all airlines operating into and out of Auckland Airport and limiting the volume of jet fuel able to be uplifted.

Air New Zealand is currently working through the implications for its operations over coming days and is putting a range of measures in place. These will include:

  • Cancelling some domestic and Tasman services to consolidate passenger loads
  • Ensuring domestic jet services uplift maximum fuel limits when operating out of Wellington or Christchurch to reduce fuel requirements ex Auckland.
  • Requiring some long-haul services to and from Asia and North America to undertake refueling stops at selected Pacific or Australian airports


To ensure you remain up to date in regards to your flight, please view the below options:

Arrivals & Departures Board

For an overview of today’s departures please see Arrivals & Departures.

SMS & Email

If you have entered your contact details in your booking and signed up to receive travel alerts you will receive an SMS or Email notification should your flight time change.

To confirm your details or sign up to receive alerts please head here.

Mobile APP

You can also use the Air NZ mobile app to view up-to-date details and be notified of any changes to your flight time.


Flight Cancellation List

Please see below for a list of flights currently affected by the fuel supply shortage.

If your flight is listed, and you have not received new flight details, please reach out to our contact centre at your earliest convenience. Contact numbers are provided below.

Saturday 23 September

No cancellations due to fuel shortage today however please see Long Haul refueling list below


Long Haul Refueling Stop List

Below is a list of long haul flights that require refueling stops at selected Pacific or Australian airports.
Please be assured that should you have a connecting flight booked on the same ticket, you will be rebooked onto the next available service. 

 

Flight From To Date Departs Arrives Destination Operates Via
NZ87 Auckland Hong Kong Friday 22Sep 11:59pm 9:30am

Brisbane

NZ18 Rarotonga Los AngelesFriday 22Sep 11:59pm 2:15pm

Papeete

NZ87 Auckland Hong King Saturday 23Sep 11:59pm 9:30am

Brisbane


Insurance

Due to the uncontrollable nature of these disruptions, please refer to your travel insurance provider for any incidental costs. The emails and text messages we send you regarding your disrupted flights, can be used as supporting documents for any claim you make with your travel insurance provider.

Contact Us

Our contact centre is available 24/7 on the following numbers: